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HR Tool-box to Grow Your Small Business

By Aline Ayoub

Success does not come knocking at your door. In fact, you need to build that door. In this article, we will help you with identifying the tools you need.

Here is what you need in your tool box:

  • a sharpened pencil in order to establish your name on the street, which is your reputation, your culture;
  • add a map to build Key Performance Indicators, essential to measure your sales, margins, customers and to increase your employees’ retention;
  • build a board to draw a succession plan which will allow you to identify those positions that can put your business at risk if not filled in a timely manner;
  • draw a ladder in order to create leaders at every levels;
  • develop training materials which will help you bridge skills gaps;
  • get a pliable tool essential to ensuring your small business is nimble, open to embrace a multi-generational workforce and ready to adapt to the ever-changing workplace.

Your Reputation

Your reputation as an employer is everything. In fact, a company culture is the best prescription for your small business success.  When interviewed at the Annual Culture Conference, Edgar Schein said that he is more interested in the DNA of the culture. He explained the importance of understanding why things cannot be changed with a culture change. For example, if you define “innovation” as one of your core values, then your employees must feel empowered to make positive changes. Whenever there is a strong disconnect between your small business culture and your core values, your culture will not be coming to light.

As a small business owner, you have to think about the big picture. Therefore, you need to consider issues such as what trends are affecting your small business market, how your company’s strategy should evolve?and what new technologies or initiatives your organization should adopt?These are the areas you probably spend the most of your time, as they are a critical part of your job.

But when it comes to the execution of your plans and strategy, it comes down to people. Meaning how they work together and their alignment with the changes ahead, the organizational structure, the roles and processes in order to place to support the strategy.

In other words, you need to connect the dots between the type of organization you want and your culture.

Having a good reputation will provide you with an invaluable competitive advantage and will help you grow your small business.

KPI Is Not Just an Acronym

Simply put, Key Performance Indicators (KPI) is a set of quantifiable measures that your small business uses to gauge or compare performance in terms of meeting its strategic and operational goals. In order to be effective, KPIs must reflect your own small business in order to affect positive changes. In other words, KPI cannot be borrowed from another business. Meaning KPIs must be Strategic, Measurable, Attainable, Realistic and Time-bound in order to be acted upon. KPIs must be SMART.

In order to be effective, KPIs must align with your small business objectives. It is the best measure of evaluating the performance of your employees because of its objectivity. It also makes your employees accountable.

When you create a culture of accountability, you get your employees to be responsible for their results. It’s about helping your employees personalize the results and say: this is mine. When you give your employees the ability to account for how they got their results and the ability to respond, you encourage an environment of creativity and thinking differently in the future. You succeed in building ownership of developing, planning and delivering value to your small business.

KPIs will provide you with a great tool to grow your small business.

Succession Planning

There is a direct correlation between the ability of your small business to develop your employees and your confidence to meet your business growth. Because it helps you face crisis and fill roles in a non-hasty way. It is a practice that will prevent interruption in your operations.

Start with developing a solid understanding of the most significant challenges your small business is likely to face in your industry over the next two to four years, and the skills and experiences you need as the business owner.

Then develop the employees identified as your top performers and invest on developing them. Investing on your internal candidates will greatly increase your retention.

A succession planning in place for those positions that are crucial for the growth of your small business will allow for a flawless transition. Which means, no interruption of your small business. Another great tool to help you grow your small business.

Leading in This Ever-Changing Work Environment

Do not kid yourself. There is no one-size-fits-all leadership style. In fact, there is a ONE common denominator. That is being HUMAN. 50% of small business owners feel lonely at the top. There are ways to reach out in order not to feel lonely.

Self-awareness is key for being a great leader. In fact, small business leaders must understand that the level of agility and resilience the business displays in the face of change will come from the bottom up. And that’s because change doesn’t happen to organizations – change happens to the people who make up the organization.

Working with employees from different generations requires agility. If you want your business to succeed, you have to acknowledge that your employees (regardless of their age, race, ethnicity, sex) are an integral part of your success. Show all your employees that you care and make them feel valued at work.

The right leadership is real, human, flexible and nimble. Fundamental tool to help you grow your small business.

Are you ready to start building your door and be the small business you want people to work for?