Home / Service Automation

Service Automation

Interview with Pete Rawlinson (CMO) on the Datto – Autotask Merger

Pete Rawlinson, Datto’s CMO, talks about the recent merger between Datto and Autotask and how it came about. How will it impact the channel? “This was an obvious choice as both companies are complimentary and share the same ethics and culture. Combined, they are poised to become the #1 MSP-centric vendor. Initial reactions from the partner community has been really positive.” ... Read More »

Atera Brings IoT, Cloud and Big Data in a Single Interface

Atera started as a security technology company to become a modern software in the cloud with an amazing user experience at a fraction of the cost of the legacy companies.  Atera offers VARs and MSPs a simple and streamlined PSA and RMM to deliver services to their customers, via multiple data centers worldwide.  Atera can handle multiple devices at no ... Read More »

What happened at the ChannelNEXT Central Conference on May 16-17, 2016?

In one word…Lots! The conference continues to evolve into a powerful hub for business building content, support and partnerships. Today, VARs and MSPs need help in future-proofing their business to remain relevant as channel partners. Not every company will make the transition into the next generation channel, but it is possible for the vast majority to be successful with the ... Read More »

Can MSPs compete with the big players like HP, DELL and IBM in IT services?

Recently we have seen an about-face as DELL unloads their IT services to NTT Data and HP announced plans to spin off their IT Services to CSC. These multi-billion dollar deals may be a significant indication of what’s to come. Seems like the size of the enterprise outsource IT deals are dropping. Meanwhile, smaller MSPs are moving up stream. Enterprise level Cloud solutions ... Read More »

Want to learn something big to build a bigger, better and stronger VAR or MSP business?

You simply cannot know what you do not know. Even those who know a lot can always learn something new. Always learning new things while working ON our business instead of just IN our business is how you succeed bigger in the future. On June 21-22 in Hinckley Island, UK,  we are bringing together over a dozen of the best ... Read More »

A Fool with a Tool is Still a Fool

Any Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) software you implement in your organization should enable or enhance a business process. Unfortunately, many VARs and MSPs mistakenly believe that the RMM/ PSA software itself is the solution, when in reality, the software is at best 10 percent of the value equation—the other 90 percent is based on ... Read More »

What’s the secret to building a “recurring revenue” MSP business? Learn it on April 27th at 3PM (UK Time) from wherever you are!

You may think it will require rethinking everything you do, but you would be wrong. Successful MSPs know that it is a journey and as with every journey, it takes the first step. There are actually 5 levels of being a successful MSP! It is not easy, but it is possible! As you progress, you enhance your business accordingly, step by ... Read More »

Taking an incremental approach to partnering for NOC and Service Desk can reduce perceived risks

I have had many conversations with MSPs who are keen to work with a partner for NOC and Service Desk delivery and who genuinely appreciate the benefits that this can bring. Having reached the logical conclusion that this is the right way forward however, some then get cold feet and we end up stuck in the contractual process. A number ... Read More »

Part 3 of 3: Are your skilled resources focusing on delivering an exceptional experience to your customers – not just a service?

In part 3, we consider the shifting customer expectations of MSPs and how you must ensure you are appropriately resourced to not just meet but exceed these. The new customer expectations As the managed services market matures, elements of service that were formerly competitive differentiators when offered by MSPs and valued as ‘nice to have’ by their clients are increasingly ... Read More »

Kelly O’Bray From LogicNow (formally GFIMax) Talks about their big announcements

The company is officially called LogicNow and that is just the beginning. In my interview with Kelly, he explained how they are leveraging big data form their massive customer base to help VARs and MSPs support their clients better. For example when their system sees a certain virus attack from a region, it will automatically notify LogicNow’s partners to be on guard. They ... Read More »