VARs looking to offer managed services will benefit from a Service Automation tool. It will help you to better schedule your time and resources. It will manage every step of your service level agreements. It also manages the usual break-fix service requirements.
Does every VAR need a PSA? It depends on the business model that you want to have and the level of control you wish to have over your time and human resources.
There are several PSA tools on the market. Each offers varying degrees of functionality. Some VARs may only need a ticketing system to manage the service process. However, if you are going to get into complex managed service offerings, especially if it includes SLAs, then PSA tools like Autotask can be a great help.
You can get a free ebook from Autotask to hear what other IT Solution Providers had to say about utilization rates, growth projections, profitability and customer satisfaction download book