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VARCoach Mark Eydman Discusses Customer Experience and Loyalty

The “what and how” you cultivate and nurture the customer experience will most likely determine the level and quality of the customers’ loyalty to your company. In this interview with Mark Edyman, I set out to uncover the fist layer in hacking and winning the loyalty game. I believe that Mark is one of the best Coaches on the topic ... Read More »

The British IT Channel Convenes on December 7 in London

If you are in the UK, then mark your calendar for December 7, 2017. It’s a date to meet great people of like-minds, grow your business and have a little fun! It’s where the North American channel meets the UK! It may be one of the best opportunities to wrap up the year with the right dose of reflection, fresh ... Read More »

What did we learn about making MSPs and VARs efficient?

At the recent ChannelCON conference in Austin, Texas, Carolyn April hosted five panelists Nadia Karatsoreos, Len DiCostanzo, Charles Love, Crash Lowe and myself as we discussed the topic of business optimization and took questions from the audience. You can check out what each of the speakers offer the channel to improve efficiency. Several speakers were actual MSPs in the past ... Read More »

How may holes do you have to plug in your business?

When I think of a business with all of its moving parts, I think of a bucket with holes. The water pouring in is the money generated to keep the bucket filled. The holes are the deficiencies in the business leaking the money. Sometimes you can do some quick fixes to plug up a hole or two, but eventually it ... Read More »

What are you doing on June 28-29 in the UK?

Want to get some inspiration and deep insights on building a smarter Managed Services Provider business? We have assembled 10 of the best channel business coaches and experts who are preparing to come to Milton Keynes on June 28-29 to help you in ways that you will only appreciate when you experience the live event. Come one or both days! ... Read More »

Rise of the new ChannelNEXT 2.0

As the attendees started streaming into Collingwood on June 5th, there was a high level of anticipation in the air as we knew something magical was about to happen. The delegates quickly realized that the agenda was packed with a lot of business coaches and independent speakers that would either provide valuable information about the IT industry or actionable tips ... Read More »

Selling Happiness

At the upcoming ChannelNEXT event on June 5-6, Marc Gordon will be speaking on selling happiness to create customer experiences that inspire loyalty and encourage referrals. Every VAR, MSP and Vendor want to foster customer loyalty. A case can be made that customer loyalty may be the ultimate measurement in business success. How is your customer experience and loyalty? Do ... Read More »

HR is on Stage!

Building a talent base and improving leadership effectiveness has never been so relevant! Society by and large is moving at the speed of light. Whether it’s adjusting to a multi-generational workforce, facing economic and political worldwide challenges or dealing with a brand-new style of leadership, there is one common-denominator. People. Expertise in human resources has never been so relevant! Today, ... Read More »