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Five reasons to not give up on the telephone

Do you appreciate the value of a real time conversation? Or would you rather just send a text or email? While many people would rather do the latter, real conversations can provide more information than any text. If you agree, then this is one article I think you’ll want to share. Much has been written lately about the phone becoming ... Read More »

Sparks Fly When Artificial Intelligence Meets Digital Marketing

The race to automate the marketing and sales processes are in full throttle. Although we mostly hear about marketing automation, the big challenge is on aligning the right amount of AI in the Sales and Marketing processes. We are going to tackle these two monster subjects head on at the upcoming ChannelNEXT Conference on June 6-7 at Niagara Falls. We ... Read More »

Could a workplace harassment claim shut down your business?

When was the last time you awoke to an issue in your business that had been going on for a while before you became aware of it? The workplace harassment issue is exactly that for so many business owners. You could get side-swiped with a workplace harassment issue that takes you to court with legal fees that could ultimately shut ... Read More »

Five Not-So-Stressful Tips to Resolve Customer Complaints

While much has been said on how to avoid complaints from your customers, they will still happen. Assuming you’re a good person trying hard, being told you aren’t delivering takes your lizard brain from zero to sixty in a flash. You are under attack! Your heart starts pounding, blood flows from the extremities, you feel agitated…your whole body gets primed ... Read More »

10 Tips For MSPs and VARs To Rock 2018!

I recently did 10 tips for vendors so I thought I should also do 10 tips for channel partners. Here goes… Know what you do not know about your business practices. You can hire a good business consultant and/or take a free best practice assessment online. This will give you a very good indication of your strengths and weaknesses. If ... Read More »

GET TO KNOW YOUR CUSTOMERS DAY – JANUARY 18 2018

Businesses that take the time to know their customers see higher sales and greater long term success than those who don’t, claims Marc Gordon. “It’s astounding the amount of information customers are willing to share with businesses they buy from,” says Marc. “All a business owner has to do is ask and listen. The feedback is essentially a roadmap for ... Read More »

10 Tips For Vendors To Boost Their Channel Sales In 2018

1.    Know how the channel ranks your performance. Ensure that you are nominated and/or invite your channel partners to vote for you in the 11th annual Reseller Choice Awards – It’s FREE! The voting deadline is January 20th, 2018. The Awards will be handed out on February 1st at a Gala. See Reseller Choice Awards for details. 2.    Get the inside ... Read More »

Bill 148: Is Your Business Ready?

With over 400,000 small and medium enterprises in Ontario, the effects of Bill 148 will be felt province-wide. Wage hikes will result in spikes in prices in some sectors, and will drive down profits in others. But, most of all, the huge numbers of changes presented by Bill 148 require business owners to set aside time to calculate the full ... Read More »

How Bad Hires Can Sabotage Success

If you run a business then you know all too well that hiring a new employee is a challenging process. And making the wrong decision on a new hire is extremely costly, especially for those running a small business. In recent years, there have been a number of studies which address just how expensive making a poor hiring decision can ... Read More »