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Yearly Archives: 2018

Using deserved Customer Loyalty to drive Business Success

By Mark Eydman One simple model suggests that Loyalty is a behaviour exhibited by Customers built upon the feeling of Satisfaction that accumulates through interactions or Touch Points over time! This might be the type of thing that builds up in successive visits to a local supermarket which on each occasion you find to be clean, well laid out and ... Read More »

Is Sitting The New Smoking?

Today, so much of our time is spent sitting in front of a computer screen or TV and it looks like this trend will only accelerate. When you are sitting, you are not moving and that can be a big negative to your health. On top of this, the repetitive motions of typing and focusing our eyes on the screen ... Read More »

Want a Piece of a 37 Billion Dollar Market Growing to 67 Billion by 2022?

The market is called Enterprise Content Management (ECM). If you do not know, you can take the Wiki definition as a starting point…“It is the strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM covers the management of information within the entire scope of an enterprise whether that information ... Read More »

All About Women In The Tech Industry

There are several organizations currently supporting women in the technology sector, yet females only make up about 20% of the workforce and that number is actually declining. The number is even smaller when it comes to women in top executive positions in IT. “WiT” is going to add more fuel to support and encourage more females to enter the IT ... Read More »

Four Types Of Channel Partners

Roughly speaking, we could divide the current IT Channel into four main types. “I got this” type: These Channel partners have already invested and transformed their businesses into a recurring-revenue services (MSP) model and are doing quite well. This group is currently gobbling up clients of the laggards as they stumble along! However, a significant part of this group is ... Read More »

A Blueprint for Women’s Leadership

By Homaira Kabir Organizations around the world understand the economic and business case for investing in gender equality. Ample research indicates that companies with greater diversity at senior levels are more innovative, have enhanced problem-solving capabilities and greater long-term focus. They also have lowered risk and higher returns on equity. One report indicates that Fortune 500 companies that rank in ... Read More »

Follow the Customer Journey to Success

Gavin Gamber from ConnectWise has been working with CompTIA for the past year or so and is sitting on CompTIA’s The Business Application Advisory Council, which represents several cloud software platforms and applications who get together to try to address some of the releveant industry trends and issues that affect the SaaS market.  One of the outcome of the Council ... Read More »

The Growing Divide Between Vendors and Channel Partners

The needs of most channel partners have already evolved to where much of the traditional channel programs and tactics have become obsolete or at best, ineffective. We talk a lot about what channel partners should do to improve their game, but vendors should also be doing things differently to narrow the gap with their channel partners. Here are some of ... Read More »

Top 10 Picks Of ChannelCON 2018

We browsed, asked other attendees for their opinions and did loads of interviews… Here are 10 of the most interesting things we discovered at CompTIA’s ChannelCON held in Washington D.C.: Watch all video interviews at eChannelNEWs.com as they are posted live over the upcoming week. 1.    CompTIA is now reaching out to a wider range of companies from different sectors to ... Read More »

Accelerating Opportunities For Women In Tech

Women make up 50% of the population, yet only 20% of the tech workforce. The numbers just don’t add up! Highlighting the obvious need for more women in tech is a topic that we hear quite often. While we do applaud those who actually do something sustainable to encourage more women to enter and advance their careers in the tech ... Read More »