Step 3: Service Ticketing
Most VARs do some type of services so an automated service ticketing system will save a lot of time and keep clients satisfied. As you expand to a recurring revenue business model, you will want to have an efficient way of managing service requests, your team and reporting.
You could go with full-blown professional service automation tools, however, there are simpler service-ticketing solutions available to get you started. It all depends on your needs and size of company. Having your service ticketing integrated with your e-commerce platform and accounting system may also help you streamline the process better. There are also some great add-on tools that allow you to get more value from PSA solutions.
Take this step now: Contact us. Check off the tools and services that are of interest to you or simply put the step number into the comment box and submit. We will send you information and schedule a demo. You may also checkout our events to see the upcoming webinars or live events that you can attend to check out these tools live.